Dinamika dan Hambatan Psikologis Komunikasi Vertikal: Systematic Literature Review
DOI:
https://doi.org/10.37481/jko.v5i1.247Keywords:
Vertical Communication, Organizational Communication, Communication Barriers, Systematic Literature Review, Employee PerformanceAbstract
Vertical communication is a critical element within an organization that determines the success of strategy implementation and the achievement of the organization’s vision. However, its implementation is often hindered by hierarchical structures and psychological factors that impede performance. This study aims to uncover issues related to vertical communication within organizational environments and their implications for employees and the company. The methodological approach used is a Systematic Literature Review (SLR) in accordance with the PRISMA Scoping Review (PRISMA-ScR) guidelines. A total of 30 articles from national and international scientific journal databases were analyzed using an evaluation matrix. The findings reveal four main dimensions of the problem: psychological/hierarchical barriers (such as reluctance to share ideas), ineffective managerial guidance, misunderstandings in digital channels, and rigid administrative procedures. The impact on employees includes reduced work motivation and job satisfaction, while for the organization, this leads to decreased production efficiency and failure to achieve strategic goals. In conclusion, the success of vertical communication is largely determined by a safe psychological environment created by leaders through a dialogic leadership approach based on trust and openness.
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